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~person:"Ertl, Robert"
~person:"Meyer, Anton"
~subject:"Germany"
~subject:"Measurement"
~subject:"Sprachverarbeitung"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Direct Banking : wie virtuelle Institute das Bankgeschäft revolutionieren
1
Kundenintegration : Forum Dienstleistungsmanagement
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ECONIS (ZBW)
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Qualitätstreiber für telefonbasierte Self-Services : theoretische und explorative Analyse zur Identifikation relevanter Qualitätstreiber aus Kundenperspektive
Bartsch, Silke
;
Fuchs, Sabine
;
Meyer, Anton
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 525-553)
.
2009
Persistent link: https://www.econbiz.de/10003808740
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Methoden zur Messung der Kundenzufriedenheit
Meyer, Anton
;
Ertl, Robert
- In:
Direct Banking : wie virtuelle Institute das …
,
(pp. 307-336)
.
2000
Persistent link: https://www.econbiz.de/10001537692
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