Qualitätstreiber für telefonbasierte Self-Services : theoretische und explorative Analyse zur Identifikation relevanter Qualitätstreiber aus Kundenperspektive
Year of publication: |
2009
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Authors: | Bartsch, Silke ; Fuchs, Sabine ; Meyer, Anton |
Published in: |
Kundenintegration : Forum Dienstleistungsmanagement. - Wiesbaden : Gabler, ISBN 3-8349-1027-9. - 2009, p. 525-553
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Subject: | Selbstbedienung | Self-service | Kundenintegration | Customer integration | Sprachverarbeitung | Speech processing | Dienstleistungsqualität | Service quality |
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