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~person:"Etemad-Sajadi, Reza"
~person:"Qin, Hong"
~person:"Shelman, Mary L."
~person:"Zhao, Qilan"
~subject:"China"
~subject:"Fast-food industry"
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China
Fast-food industry
Schnellgastronomie
8
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Comparison
3
USA
3
United States
3
Vergleich
3
Consumer behaviour
2
Fast Food
2
Fast food
2
Gastronomie
2
Konsumentenverhalten
2
Restaurant industry
2
Beziehungsmarketing
1
Business model
1
Culture
1
Customer loyalty
1
Emerging economies
1
Empirical method
1
Empirische Methode
1
Ethnologie
1
Ethnology
1
Factor analysis
1
Faktorenanalyse
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Fast-food restaurants
1
Geschäftsmodell
1
Image
1
International market entry
1
Internationaler Markteintritt
1
McDonald’s
1
Multinationales Unternehmen
1
National culture
1
Nationalkultur
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Product quality
1
Produktqualität
1
Quality management
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8
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Etemad-Sajadi, Reza
Qin, Hong
Shelman, Mary L.
Zhao, Qilan
Ashenfelter, Orley
13
Prybutok, Victor R.
8
Jurajda, Štěpán
6
Royle, Tony
6
Bütikofer, Aline
5
Frisvold, David E.
5
Karbownik, Krzysztof
5
Krueger, Alan B.
5
Toivanen, Otto
5
Waterson, Michael
5
Abrahamsson, Sara
4
Courtemanche, Charles
4
Hirsch, Barry T.
4
Katz, Lawrence F.
4
Mookerjee, Sulagna
4
Schneider, Willy
4
Tommasi, Denni
4
Zelenska, Tetyana
4
Ater, Itai
3
Burton, Scot
3
Daniele, Gianmarco
3
Dant, Rajiv P.
3
Grünhagen, Marko
3
Howlett, Elizabeth
3
Jimenez-Gomez, David
3
Kaufman, Bruce E.
3
Ouayogodé, Mariétou
3
Price, Michael
3
Ropponen, Olli
3
Sault, Joanne
3
Ababneh, Khaldoun I.
2
Anderson, Michael L.
2
Ashenfelter, Orley C.
2
Beard, Alison
2
Beere, Rosalind
2
Bhanot, Sandeep
2
Currie, Janet
2
DellaVigna, Stefano
2
DiPietro, Robin B.
2
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International journal of quality & reliability management
2
International journal of services and standards
2
Quality management journal : QMJ
2
Harvard business review : HBR
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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1
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
2
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
3
KFC's radical approach to China
Bell, David E.
;
Shelman, Mary L.
- In:
Harvard business review : HBR
89
(
2011
)
11
,
pp. 137-142
Persistent link: https://www.econbiz.de/10009380905
Saved in:
4
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
5
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
6
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
7
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
8
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
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