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~person:"Evans, Kenneth R."
~person:"Le Nguyen Hau"
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~type:"article"
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Search: subject:"Customer participation"
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Kundenzufriedenheit
Beziehungsmarketing
7
Dienstleistungsqualität
7
Relationship marketing
7
Service quality
7
Customer satisfaction
6
Consumer behaviour
4
Customer integration
4
Konsumentenverhalten
4
Kundenintegration
4
customer participation
4
Betriebliche Wertschöpfung
3
Customer participation
3
Value creation
3
Viet Nam
3
Vietnam
3
Beschwerdemanagement
2
Complaint management
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Customer service
1
Customer value
1
Dienstleistungssektor
1
Frontliner interaction
1
Health care service
1
Hedonic value
1
Kundenservice
1
Kundenwert
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Positive psychological capital
1
Service industry
1
Service recovery
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SmartPLS
1
Stress
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Transformative service
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Utilitarian value
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Value co-creation
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Work stress
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ability
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6
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Evans, Kenneth R.
Le Nguyen Hau
Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Costers, Annelies
2
Mengüç, Bülent
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Straus, Lennart
2
Tanford, Sarah
2
Van Vaerenbergh, Yves
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Anwar, Sohail
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
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Balaji, M. S.
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Basu, Debarati
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Berenguer Contrí, Gloria
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Blut, Markus
1
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Bourdin, David
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Cai, Ruiying
1
Chakraborty, Kamalika
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Journal of service research : JSR
2
International journal of bank marketing
1
Journal of economic development
1
Journal of service research
1
Service business
1
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ECONIS (ZBW)
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1
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
The role of service encounter interaction behavior in activating
customer
participation
and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
4
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
5
Customer
participation
to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
6
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
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