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~person:"Evans, Kenneth R."
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Relationship marketing
4
Service quality
4
Consumer behaviour
3
Konsumentenverhalten
3
customer participation
3
Beschwerdemanagement
2
Complaint management
2
Customer integration
1
Customer participation
1
Customer service
1
Hedonic value
1
Kundenintegration
1
Kundenservice
1
Positive psychological capital
1
Service recovery
1
SmartPLS
1
Stress
1
Utilitarian value
1
Work stress
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
customer satisfaction
1
dark side
1
locus of recovery
1
negative feelings
1
perceived service quality
1
recovery urgency
1
role identification
1
role stress
1
self-efficacy
1
service co-development
1
service outcomes
1
service recovery
1
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English
4
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Evans, Kenneth R.
Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey Alexander
2
Costers, Annelies
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Morgan, Todd
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Straus, Lennart
2
Tanford, Sarah
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wincent, Joakim
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Akpinar, Ezgi
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anwar, Sohail
1
Aramoon, Erfan
1
Aramoon, Vahid
1
Arpasri Sothonvit
1
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1
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1
Balaji, M. S.
1
Basu, Debarati
1
Bazrkar, Ardeshir
1
Berenguer Contrí, Gloria
1
Bhoyar, Pravin Kumar
1
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Journal of service research : JSR
2
International journal of bank marketing
1
Journal of service research
1
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ECONIS (ZBW)
4
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1
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
4
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
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