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~person:"Ferleman, Thomas"
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Ferleman, Thomas
Edgeman, Rick
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Quality and reliability engineering international
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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World class applications of Six Sigma : [real world examples of success]
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Six Sigma for government IT : strategy and tactics for Washington, DC
Edgeman, Rick
;
Bigio, David
;
Ferleman, Thomas
- In:
World class applications of Six Sigma : [real world …
,
(pp. 192-207)
.
2006
Persistent link: https://www.econbiz.de/10003693152
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Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC
Edgeman, Rick L.
;
Bigio, David
;
Ferleman, Thomas
- In:
Quality and reliability engineering international
21
(
2005
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10006363353
Saved in:
3
Six Sigma Availability Management of Information Technology in the Office of the Chief Technology Officer of Washington, DC
Bigio, David
;
Edgeman, Rick
;
Ferleman, Thomas
- In:
Total quality management & business excellence : an …
15
(
2004
)
5-6
,
pp. 679-688
Persistent link: https://www.econbiz.de/10007153257
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