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~person:"Flynn, Andrea Godfrey"
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Flynn, Andrea Godfrey
Bruhn, Manfred
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Homburg, Christian
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Kumar, V.
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Verhoef, Peter C.
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Han, Heesup
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Van den Poel, Dirk
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Helmke, Stefan
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Reichwald, Ralf
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Hadwich, Karsten
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Mittal, Vikas
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Neslin, Scott A.
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Thaichon, Park
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Loureiro, Sandra Maria Correia
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Reinartz, Werner J.
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Sheth, Jagdish N.
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Journal of service research : JSR
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ECONIS (ZBW)
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Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
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2
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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