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~person:"Gallan, Andrew S."
~person:"Sankar, Jeganathan Gomathi"
~person:"Trimetsoontorn, Jirasek"
~subject:"Dienstleistung"
~subject:"customer satisfaction"
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Dienstleistung
customer satisfaction
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
6
Relationship marketing
6
Services
5
Gesundheitsversorgung
4
Health care
4
Thailand
4
Dienstleistungssektor
3
Gesundheitswesen
3
Health care system
3
Hotel industry
3
Hotellerie
3
Service industry
3
Transformative service research
3
Well-being
3
service quality
3
Bangkok MRT
2
Betriebliche Wertschöpfung
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Hospital
2
Innovation
2
Krankenhaus
2
Online retailing
2
Online-Handel
2
Patienten
2
Patients
2
Satisfaction
2
Service ecosystems
2
Value creation
2
Zufriedenheit
2
behavioural intentions
2
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Undetermined
5
Free
3
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Article
12
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12
Aufsatz in Zeitschrift
12
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English
12
Author
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Gallan, Andrew S.
Sankar, Jeganathan Gomathi
Trimetsoontorn, Jirasek
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Gerstner, Eitan
4
Ha Thu Nguyen
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Roberts-Lombard, Mornay
4
Rust, Roland T.
4
Shahin, Arash
4
Stauss, Bernd
4
Vinh Van Thai
4
Anderson, Sidney
3
Baber, Hasnan
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Carey, Robin
3
Chase, Richard B.
3
Chen, Lisa Y.
3
Chen, Rachel R.
3
Chen, Shun-Hsing
3
Debo, Laurens G.
3
Etemad-Sajadi, Reza
3
Falk, Tomas
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Hogreve, Jens
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
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Published in...
All
Journal for global business advancement : JGBA
4
Journal of Contemporary Issues in Business and Government
3
AMS review : official publication of the Academy of Marketing Science
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Research journal of business management
1
The service industries journal
1
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ECONIS (ZBW)
12
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1
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
2
Customer perception about innovative safety food delivery during lockdown
Sankar, Jeganathan Gomathi
;
Naveenkumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 657-660
Persistent link: https://www.econbiz.de/10012506652
Saved in:
3
Service
quality
of e-Commerce logistics services
Sankar, Jeganathan Gomathi
;
Gopalakrishnan T
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
Saved in:
4
Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
5
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
6
Examining the relationships between
service
quality
, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
10
(
2017
)
1
,
pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
Saved in:
7
Hierarchical model of
service
quality
and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
Saved in:
8
Structural equation modelling of
service
quality
and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
9
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
10
The effect of tangible and intangible
service
quality
on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
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