//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Georgi, Dominik"
~person:"Mattila, Anna S."
~person:"Sheth, Jagdish N."
~source:"econis"
~subject:"Corporate social responsibility"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"relationship marketing"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Corporate social responsibility
Beziehungsmarketing
94
Relationship marketing
94
Consumer behaviour
35
Konsumentenverhalten
35
Customer satisfaction
25
Dienstleistungsqualität
25
Kundenzufriedenheit
25
Service quality
25
Beschwerdemanagement
12
Complaint management
12
Lieferantenmanagement
11
Marketing theory
11
Marketingtheorie
11
Supplier relationship management
11
Customer value
8
Kundenbindungsprogramm
8
Kundenwert
8
Loyalty program
8
Theorie
7
Theory
7
Corporate Social Responsibility
6
Customer service
6
Kundenservice
6
Marketing management
6
Marketingmanagement
6
Deutschland
5
Einzelhandel
5
Gastronomie
5
Germany
5
Kundenmanagement
5
Marketing
5
Restaurant industry
5
Retail trade
5
USA
5
United States
5
Bank marketing
4
Bankmarketing
4
Online retailing
4
Online-Handel
4
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Georgi, Dominik
Mattila, Anna S.
Sheth, Jagdish N.
Pérez, Andrea
10
RodrÃguez del Bosque, Ignacio A.
10
Vlachos, Pavlos A.
6
Balqiah, Tengku Ezni
5
Bhattacharya, C. B.
5
Butcher, Ken
4
Chomvilailuk, Rojanasak
4
Fatma, Mobin
4
Hur, Won-Moo
4
Khan, Imran
4
Le Thanh Tiep
4
Netessine, Serguei
4
Singh, Jasjit
4
Soutar, Geoffrey N.
4
Teng, Nina
4
Du, Shuili
3
Ghanbarpour, Tohid
3
Islam, Tahir
3
Jarvis, Wade
3
Korschun, Daniel
3
Lee, Seoki
3
Moisescu, Ovidiu Ioan
3
O'Brien, Ingrid M.
3
Rahman, Zillur
3
Sen, Sankar
3
Swain, Scott D.
3
Yuliati, Elevita
3
Adhikari, Atanu
2
Agbola, Ruby Melody
2
Ahn, Jiseon
2
Albuquerque, Rui A.
2
Alhouti, Sarah
2
Astuti, Rifelly
2
Bhardwaj, Gunjan
2
Chan, Terri H.
2
Diallo, Mbaye Fall
2
Eisingerich, Andreas B
2
Ghaffar, Abdul
2
Gustafsson, Anders
2
more ...
less ...
Published in...
All
The journal of services marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing
1
Journal of service management
1
Source
All
ECONIS (ZBW)
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
3
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
6
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->