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~person:"Goussinsky, Ruhama"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Kundenservice"
~subject:"USA"
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Goussinsky, Ruhama
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International journal of quality and service sciences
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Journal of service management
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ECONIS (ZBW)
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Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
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2
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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