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~person:"Grégoire, Yany"
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Complaint management
17
Beschwerdemanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Dienstleistungsqualität
13
Relationship marketing
13
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Konsumentenverhalten
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Service recovery
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service recovery
5
Customer revenge
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Social web
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Grégoire, Yany
Weber, Jürgen
704
Nijkamp, Peter
615
Wright, Mike
562
McAleer, Michael
523
Audretsch, David B.
515
Fabozzi, Frank J.
507
Herstatt, Cornelius
488
Bruhn, Manfred
480
Dosi, Giovanni
440
Homburg, Christian
422
Foss, Nicolai J.
416
Frey, Bruno S.
399
Schäffer, Utz
394
Van Reenen, John
389
Torgler, Benno
388
Plasman, Robert Alain
371
Warner, Malcolm
369
De Callatay, François
362
Czarnitzki, Dirk
360
Meffert, Heribert
360
Terziev, Venelin
358
Bloom, Nicholas
354
Gupta, Rangan
353
Mitchell, Olivia S.
346
Becker, Wolfgang
338
Wildemann, Horst
336
Wiedmann, Klaus-Peter
329
Asongu, Simplice
326
Kanbur, Ravi
326
Kraus, Sascha
323
Lev, Benjamin
321
Krcmar, Helmut
318
Brewster, Chris
312
Johnes, Geraint
307
Tang, Christopher S.
305
Bradley, S
301
Hitt, Michael A.
291
Corsten, Hans
286
Huber, Frank
285
Antony, Jiju
284
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Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of the Academy of Marketing Science
5
Journal of service research
3
Journal of business research : JBR
2
MIT sloan management review
2
Marketing letters : a journal of research in marketing
2
Business Horizons
1
Business horizons
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Journal of business ethics : JOBE
1
Journal of interactive marketing
1
Journal of marketing
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Journal of retailing
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Journal of service research : JSR
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ECONIS (ZBW)
23
OLC EcoSci
5
RePEc
1
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1
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
3
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
4
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
5
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
6
The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of service research
26
(
2023
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10014246193
Saved in:
7
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
8
The role of humor usage on creativity, trust and performance in business relationships : an analysis of the salesperson-customer dyad
Lussier, Bruno
;
Grégoire, Yany
;
Vachon, Marc-Antoine
- In:
Industrial marketing management : the international …
65
(
2017
),
pp. 168-181
Persistent link: https://www.econbiz.de/10011774997
Saved in:
9
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
10
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
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