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~person:"Grewal, Dhruv"
~person:"Smith, Alan D."
~person:"Wieseke, Jan"
~person:"Wong, IpKin Anthony"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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Beziehungsmarketing
96
Relationship marketing
96
Consumer behaviour
44
Konsumentenverhalten
44
Customer satisfaction
27
Kundenzufriedenheit
27
Einzelhandel
19
Retail trade
19
Dienstleistungsqualität
17
Service quality
17
USA
16
United States
16
Salespeople
13
Verkaufspersonal
13
Gambling
7
Glücksspiel
7
Dienstleistungssektor
6
Internet marketing
6
Lieferantenmanagement
6
Lieferkette
6
Online-Marketing
6
Selling
6
Service industry
6
Supplier relationship management
6
Supply chain
6
Verkauf
6
B-to-B-Marketing
5
Brand image
5
Business-to-business marketing
5
CRM
5
Dienstleistungsmarketing
5
E-commerce
5
Electronic Commerce
5
Kundenbindungsprogramm
5
Loyalty program
5
Markenimage
5
Quality management
5
Qualitätsmanagement
5
Services marketing
5
Social Web
5
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Article
94
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Article in journal
Aufsatz in Zeitschrift
96
Case study
6
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6
Aufsatz im Buch
5
Book section
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Collection of articles of several authors
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Sammelwerk
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English
94
German
2
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Grewal, Dhruv
Smith, Alan D.
Wieseke, Jan
Wong, IpKin Anthony
Han, Heesup
53
Kumar, V.
49
Hollebeek, Linda D.
42
Mattila, Anna S.
36
Gil Saura, Irene
35
Verhoef, Peter C.
35
Palmatier, Robert W.
30
Prentice, Catherine
30
Svensson, Göran
30
Homburg, Christian
29
Loureiro, Sandra Maria Correia
28
Herrmann, Andreas
27
Bruhn, Manfred
26
Agnihotri, Raj
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Klaus, Philipp
23
Thaichon, Park
23
Vrontis, Demetris
23
Huber, Frank
22
Rather, Raouf Ahmad
22
Evanschitzky, Heiner
21
Quach, Sara
21
Ruyter, Ko de
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
Karjaluoto, Heikki
19
Khan, Imran
19
Sesé, F. Javier
19
So, Kevin Kam Fung
19
Ahn, Jiseon
18
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
18
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Published in...
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Journal of retailing
9
Journal of the Academy of Marketing Science
8
International journal of hospitality management
7
Journal of marketing
7
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of business innovation and research
4
Journal of business research : JBR
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
International journal of electronic finance : IJEF
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of contemporary hospitality management
2
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Health marketing quarterly
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of business economics : JBE
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of personal selling & sales management
1
Journal of vacation marketing
1
Marketing letters : a journal of research in marketing
1
Schmalenbach business review : sbr
1
Services marketing quarterly
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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Source
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ECONIS (ZBW)
96
Showing
1
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96
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1
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
2
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
3
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
4
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
5
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
6
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
7
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
8
How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling
;
Lian, Qi Lilith
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
Saved in:
9
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
10
Customer
relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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