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~person:"Groth, Markus"
~person:"Orth, Ulrich R."
~subject:"Kundenservice"
~subject:"Personality psychology"
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| 4 applied filters
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Kundenservice
Personality psychology
Emotion
20
Consumer behaviour
10
Konsumentenverhalten
10
Persönlichkeitspsychologie
7
Arbeitsverhalten
6
Work behaviour
6
Beziehungsmarketing
4
Customer service
4
Kundenbindung
4
Relationship marketing
4
Customer retention
3
Advertising effects
2
Australia
2
Australien
2
Brand
2
Brand image
2
Brand management
2
Business ethics
2
Customer satisfaction
2
Dienstleistungsqualität
2
Ethics
2
Ethik
2
Gastronomie
2
Kundenzufriedenheit
2
Markenartikel
2
Markenführung
2
Markenimage
2
Restaurant industry
2
Service quality
2
Unternehmensethik
2
Werbewirkung
2
deep acting
2
emotional labor
2
self-efficacy
2
surface acting
2
Advertising
1
Arbeitsgruppe
1
Arbeitsleistung
1
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11
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10
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10
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1
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English
11
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Groth, Markus
Orth, Ulrich R.
Dufwenberg, Martin
9
Battigalli, Pierpaolo
8
Bagozzi, Richard P.
6
Smith, Alec
6
Williams, Patti
6
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Schils, Trudie
5
Septianto, Felix
5
Shi, Junqi
5
Stephen, Andrew T.
5
Wang, Mo
5
Wehner, Caroline
5
Arnold, Rolf
4
Barnes, Donald C.
4
Coleman, Nicole Verrochi
4
Gremler, Dwayne D.
4
Humphrey, Ronald H.
4
Lindebaum, Dirk
4
Siddiqui, Danish Ahmed
4
Usman, Osly
4
Ashforth, Blake E.
3
Ashkanasy, Neal M.
3
Badgaiyan, Anant Jyoti
3
Cardon, Melissa S.
3
Chi, Nai-Wen
3
Coneus, Katja
3
Cronin, J. J.
3
Delcourt, Cécile
3
Faullant, Rita
3
Folse, Judith Anne Garretson
3
Fong, Lawrence Hoc Nang
3
Gabriel, Allison S.
3
Grandey, Alicia
3
Hogg, Margaret K.
3
Hur, Won-Moo
3
Häusel, Hans-Georg
3
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Academy of Management journal : AMJ
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of marketing : EJM
1
Human performance
1
Journal of business research : JBR
1
Journal of current issues and research in advertising : JCIRA
1
Journal of management & organization : JMO
1
Journal of management : JOM
1
Journal of service management
1
Personnel psychology : a journal of applied research
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
11
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1
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10
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11
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
3
Consumers' brand identity complexity : conceptualization and predictive ability
Orth, Ulrich R.
;
Rose, Gregory
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 304-323
Persistent link: https://www.econbiz.de/10011661684
Saved in:
4
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
5
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
6
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
7
Nostalgic brands as mood boosters
Orth, Ulrich R.
;
Gal, Steffi
- In:
The journal of brand management : an international journal
19
(
2011/12
)
8
,
pp. 666-679
Persistent link: https://www.econbiz.de/10009576044
Saved in:
8
Store-evoked affect, personalities, and consumer emotional attachments to brands
Orth, Ulrich R.
;
Limon, Yonca
;
Rose, Gregory
- In:
Journal of business research : JBR
63
(
2010
)
11
,
pp. 1202-1208
Persistent link: https://www.econbiz.de/10008696670
Saved in:
9
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
Saved in:
10
Gender and personality drivers of consumer mixed emotional response to advertising
Orth, Ulrich R.
;
Malkewitz, Keven
;
Bee, Colleen
- In:
Journal of current issues and research in advertising : …
32
(
2010
)
1
,
pp. 69-80
Persistent link: https://www.econbiz.de/10003987010
Saved in:
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