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~person:"Gulati, Ranjay"
~person:"Mattila, Anna S."
~source:"econis"
~subject:"USA"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
16
Service quality
16
Beschwerdemanagement
12
Complaint management
12
Kundenbindungsprogramm
7
Loyalty program
7
Corporate Social Responsibility
6
Corporate social responsibility
6
United States
6
Gastronomie
5
Restaurant industry
5
Customer service
4
Kundenservice
4
Emotion
3
Fundraising
3
Lieferantenmanagement
3
Service recovery
3
Supplier relationship management
3
service recovery
3
Cause-Related Marketing
2
Cause-related marketing
2
Consumer behavior
2
Cultural identity
2
Gender
2
Geschlecht
2
Hotel industry
2
Hotellerie
2
Kulturelle Identität
2
Loyalty
2
Loyalty reward programs
2
Organisatorischer Wandel
2
Organizational change
2
Other customers
2
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Aufsatz in Zeitschrift
Article in journal
6
Aufsatz im Buch
1
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English
5
German
1
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Gulati, Ranjay
Mattila, Anna S.
Smith, Alan D.
13
Han, Heesup
6
Kumar, V.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Walsh, Gianfranco
4
Beatty, Sharon E.
3
Chen, Tom
3
Eisingerich, Andreas B
3
Gremler, Dwayne D.
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Schweidel, David A.
3
Tanford, Sarah
3
Vyas, Vishal
3
Anaza, Nwamaka A.
2
Avery, Derek R.
2
Aykol, Bilge
2
Barnes, Donald C.
2
Bernoff, Josh
2
Birch, Nancy J.
2
Bohlmann, Jonathan D.
2
Bolton, Ruth N.
2
Bradlow, Eric T.
2
Brown, Tom
2
Carpenter, Jason M.
2
Christodoulides, Paul
2
Coleman, Linda
2
Dawes, John
2
De Villiers, Rouxelle
2
Donthu, Naveen
2
Drollinger, Tanya
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
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Published in...
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Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
The journal of services marketing
1
Source
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ECONIS (ZBW)
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1
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
2
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
5
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
6
Abschied vom Silodenken
Gulati, Ranjay
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
12
,
pp. 90-106
Persistent link: https://www.econbiz.de/10003585196
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