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~person:"Gulati, Ranjay"
~person:"Mattila, Anna S."
~subject:"Corporate social responsibility"
~subject:"USA"
~type_genre:"Article in journal"
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Corporate social responsibility
USA
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
28
Konsumentenverhalten
28
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
16
Service quality
16
Beschwerdemanagement
12
Complaint management
12
Kundenbindungsprogramm
7
Loyalty program
7
United States
6
Corporate Social Responsibility
5
Gastronomie
5
Restaurant industry
5
Customer service
4
Kundenservice
4
Emotion
3
Lieferantenmanagement
3
Service recovery
3
Supplier relationship management
3
service recovery
3
Cause-Related Marketing
2
Cause-related marketing
2
Consumer behavior
2
Cultural identity
2
Fundraising
2
Gender
2
Geschlecht
2
Hotel industry
2
Hotellerie
2
Kulturelle Identität
2
Loyalty
2
Loyalty reward programs
2
Organisatorischer Wandel
2
Organizational change
2
Other customers
2
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Article
10
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Article in journal
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10
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1
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1
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English
9
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1
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Gulati, Ranjay
Mattila, Anna S.
Smith, Alan D.
13
Pérez, Andrea
10
RodrÃguez del Bosque, Ignacio A.
10
Han, Heesup
8
Kumar, V.
7
Conduit, Jodie
6
Hollebeek, Linda D.
6
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Jang, Soocheong
5
Kim, Wansoo
5
Butcher, Ken
4
Chomvilailuk, Rojanasak
4
Fatma, Mobin
4
Hur, Won-Moo
4
Hyun, Sunghyup Sean
4
Khan, Imran
4
Le Thanh Tiep
4
Lee, Seoki
4
Vlachos, Pavlos A.
4
Walsh, Gianfranco
4
Beatty, Sharon E.
3
Bhattacharya, C. B.
3
Chen, Tom
3
Ghanbarpour, Tohid
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Ha, Jooyeon
3
Hanks, Lydia
3
Lacey, Russell
3
Moisescu, Ovidiu Ioan
3
Park, Jungkun
3
Peltier, James
3
Rahman, Zillur
3
Raitani, Sonika
3
Schweidel, David A.
3
Soutar, Geoffrey N.
3
Tanford, Sarah
3
Verhoef, Peter C.
3
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Published in...
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The journal of services marketing
4
Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of retailing
1
Journal of service management
1
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ECONIS (ZBW)
10
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10
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1
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
2
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
3
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
4
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
5
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
6
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
7
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
8
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
9
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
10
Abschied vom Silodenken
Gulati, Ranjay
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
12
,
pp. 90-106
Persistent link: https://www.econbiz.de/10003585196
Saved in:
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