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~person:"Han, Heesup"
~person:"Kawohl, Julian"
~person:"Verhoef, Peter C."
~subject:"Consumer behaviour"
~subject:"Kundenorientierung"
~subject:"Service quality"
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Consumer behaviour
Kundenorientierung
Service quality
Konsumentenverhalten
130
Beziehungsmarketing
111
Relationship marketing
111
Customer satisfaction
67
Kundenzufriedenheit
67
Hotel industry
46
Hotellerie
46
Dienstleistungsqualität
40
Brand management
39
Markenführung
39
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31
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Article
129
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English
146
German
4
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Han, Heesup
Kawohl, Julian
Verhoef, Peter C.
Mattila, Anna S.
89
Bruhn, Manfred
79
Huber, Frank
58
Phau, Ian
56
Bauer, Hans H.
53
Loureiro, Sandra Maria Correia
52
Jang, Soocheong
51
Wiedmann, Klaus-Peter
51
Homburg, Christian
44
Hollebeek, Linda D.
42
Walsh, Gianfranco
42
Prybutok, Victor R.
41
Gierl, Heribert
40
Bang, Nguyen
39
Rahman, Zillur
39
Dwivedi, Yogesh Kumar
38
Prentice, Catherine
38
Khare, Arpita
36
Herrmann, Andreas
35
Ko, Eunju
35
Wong, IpKin Anthony
35
Hyun, Sunghyup Sean
34
Kumar, V.
34
Gil Saura, Irene
33
Rajagopal
33
Swoboda, Bernhard
33
Bagozzi, Richard P.
32
Usman, Osly
32
Vrontis, Demetris
32
Melewar, T. C.
30
Paul, Justin
30
Septianto, Felix
30
Balaji, M. S.
29
Grewal, Dhruv
29
Kim, Woo Gon
29
Ko, Yong Jae
29
McColl-Kennedy, Janet R.
29
Sarkar, Abhigyan
29
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Erasmus Research Institute of Management
3
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
2
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International journal of hospitality management
37
Journal of travel and tourism marketing
27
International journal of contemporary hospitality management
12
Journal of hospitality marketing & management
7
Tourism management : research, policies, practice
7
ERIM report series research in management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of marketing
3
Journal of retailing
3
Journal of retailing and consumer services
3
Journal of the Academy of Marketing Science
3
Tourism management perspectives : TMP
3
Institut für Handelsmanagement und Netzwerkmarketing - Publikationen
2
Tourism and hospitality research : the surrey quarterly review
2
Gabler Research
1
Gabler Research / Unternehmenskooperation und Netzwerkmanagement
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of management reviews : IJMR
1
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
MSI reports : working paper series
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Tinbergen Institute research series
1
Transolve - Projektbericht 3(2008)
1
Transolve - Projektbericht 6(2009)
1
Universia business review : UBR
1
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ECONIS (ZBW)
147
USB Cologne (business full texts)
2
USB Cologne (EcoSocSci)
1
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1
An electric airplane : assessing the effect of travelers' perceived risk, attitude, and new product
knowledge
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of air transport management
78
(
2019
),
pp. 33-42
Persistent link: https://www.econbiz.de/10012112643
Saved in:
2
Loyalty programmes : current
knowledge
and research directions
Dorotic, Matilda
;
Bijmolt, Tammo H. A.
;
Verhoef, Peter C.
- In:
International journal of management reviews : IJMR
14
(
2012
)
3
,
pp. 217-237
Persistent link: https://www.econbiz.de/10009621196
Saved in:
3
Water conservation and waste reduction
management
for increasing guest loyalty and green hotel practices
Han, Heesup
;
Lee, Jin-soo
;
Ho Le Thu Trang
;
Kim, Wansoo
- In:
International journal of hospitality management
75
(
2018
),
pp. 58-66
Persistent link: https://www.econbiz.de/10011944945
Saved in:
4
Customer experience creation : determinants, dynamics and
management
strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
5
Multichannel customer
management
: understanding research shopping ; report No. 06-126
Verhoef, Peter C.
;
Neslin, Scott A.
;
Vroomen, Björn
- In:
MSI reports : working paper series
(
2006
)
4
,
pp. 101-126
Persistent link: https://www.econbiz.de/10003420486
Saved in:
6
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
7
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
8
Exploring the factors that influence customers' willingness to switch from traditional hotels to green hotels
Quan, Lanji
;
Koo, Bonhak
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 185-202
Persistent link: https://www.econbiz.de/10014369779
Saved in:
9
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
10
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
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