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~person:"Han, Heesup"
~person:"Weber, Karin"
~subject:"Complaint management"
~subject:"Confidence"
~subject:"Tourism marketing"
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Search: subject:"Customer satisfaction"
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Complaint management
Confidence
Tourism marketing
Customer satisfaction
74
Kundenzufriedenheit
72
Consumer behaviour
58
Konsumentenverhalten
57
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
35
Relationship marketing
35
Hotel industry
25
Hotellerie
25
Holiday behaviour
17
Urlaubsverhalten
17
Satisfaction
11
Tourism
11
Tourismus
11
Brand image
10
Markenimage
10
Emotion
9
Airline
8
Brand management
8
Fluggesellschaft
8
Markenführung
8
USA
8
United States
8
satisfaction
8
Gastronomie
7
Restaurant industry
7
Tourismusmarketing
7
Brand loyalty
6
Loyalty
6
Product quality
6
Produktqualität
6
South Korea
6
Südkorea
6
Tourism industry
6
Tourismuswirtschaft
6
Air transport
5
Arbeitszufriedenheit
5
Beschwerdemanagement
5
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15
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Article
17
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17
Aufsatz in Zeitschrift
17
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English
17
Author
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Han, Heesup
Weber, Karin
Svensson, Göran
21
Roschk, Holger
14
Usman, Osly
14
Grégoire, Yany
12
Mattila, Anna S.
12
Gelbrich, Katja
11
Jang, Soocheong
10
Sparks, Beverley
9
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
Lee, Choong-Ki
7
Sreejesh, S.
7
Stauss, Bernd
7
Su, LuJun
7
Vázquez Casielles, Rodolfo
7
Loureiro, Sandra Maria Correia
6
Neuts, Bart
6
Prayag, Girish
6
Roberts-Lombard, Mornay
6
Rohman, Fatchur
6
Seidel, Wolfgang
6
Bilgihan, Anil
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Grewal, Dhruv
5
Hansen, Torben
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nijkamp, Peter
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
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Published in...
All
Journal of travel and tourism marketing
4
International journal of hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of vacation marketing
1
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ECONIS (ZBW)
17
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1
A new tourism paradigm in the marketplace : armchair travel and destination experiences
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of vacation marketing
30
(
2024
)
1
,
pp. 58-71
Persistent link: https://www.econbiz.de/10014631886
Saved in:
2
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
3
Emerging rural tourism in China's current tourism industry and tourist behaviors : the case of Anji County
Chi, Xiaoting
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10012440371
Saved in:
4
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
5
Inconvenient experiences among Muslim travelers : an analysis of the multiple causes
Al-Ansi, Amr
;
Han, Heesup
;
Kim, Seongseop
;
King, Brian
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
6
,
pp. 1352-1370
Persistent link: https://www.econbiz.de/10012593224
Saved in:
6
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
7
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
8
Tourist experience quality and loyalty to an island destination : the moderating impact of destination image
Moon, Hyoungeun
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10012179362
Saved in:
9
Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr
;
Olya, Hossein G. T.
;
Han, Heesup
- In:
International journal of hospitality management
83
(
2019
),
pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
Saved in:
10
Determinants of working holiday makers' destination loyalty : uncovering the role of perceived authenticity
Meng, Bo
;
Han, Heesup
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012128998
Saved in:
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