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~person:"Han, Heesup"
~person:"Weber, Karin"
~subject:"Complaint management"
~subject:"Confidence"
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Search: subject:"Customer satisfaction"
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Complaint management
Confidence
Customer satisfaction
71
Kundenzufriedenheit
71
Consumer behaviour
57
Konsumentenverhalten
57
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
34
Relationship marketing
34
Hotel industry
25
Hotellerie
25
Holiday behaviour
16
Urlaubsverhalten
16
Satisfaction
11
Tourism
10
Tourismus
10
Brand image
9
Emotion
9
Markenimage
9
Airline
8
Fluggesellschaft
8
USA
8
United States
8
satisfaction
8
Brand management
7
Gastronomie
7
Markenführung
7
Restaurant industry
7
Brand loyalty
6
Loyalty
6
Product quality
6
Produktqualität
6
South Korea
6
Südkorea
6
Tourism industry
6
Tourism marketing
6
Tourismusmarketing
6
Tourismuswirtschaft
6
Air transport
5
Arbeitszufriedenheit
5
Beschwerdemanagement
5
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English
10
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Han, Heesup
Weber, Karin
Svensson, Göran
21
Roschk, Holger
13
Grégoire, Yany
12
Mattila, Anna S.
12
Usman, Osly
12
Gelbrich, Katja
11
Jang, Soocheong
10
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Balaji, M. S.
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Seidel, Wolfgang
6
Sreejesh, S.
6
Bilgihan, Anil
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Grewal, Dhruv
5
Hansen, Torben
5
Harun, Ahasan
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
Prybutok, Victor R.
5
Rohman, Fatchur
5
Sharifi, Seyed Shahin
5
Shin, Hyunju
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Walsh, Gianfranco
5
Andreoni, James
4
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International journal of hospitality management
3
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
10
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1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
3
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
4
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
5
Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr
;
Olya, Hossein G. T.
;
Han, Heesup
- In:
International journal of hospitality management
83
(
2019
),
pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
Saved in:
6
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
7
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
8
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
9
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
10
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
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