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~person:"Hanks, Lydia"
~person:"Line, Nathaniel D."
~person:"Susskind, Alex"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Gastronomie
31
Restaurant industry
31
Consumer behaviour
25
Konsumentenverhalten
25
Service quality
15
Restaurants
7
Beziehungsmarketing
6
Experiment
6
Relationship marketing
6
Customer satisfaction
4
Kundenzufriedenheit
4
Product information
4
Product labelling
4
Produktinformation
4
Social servicescape
4
Warenkennzeichnung
4
Viral marketing
3
Virales Marketing
3
restaurants
3
Coronavirus
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Density
2
EWOM
2
Firm performance
2
Food safety
2
Information processing theory
2
Lebensmittelsicherheit
2
Luxury goods
2
Luxusgüter
2
Social relations
2
Soziale Beziehungen
2
Theory
2
Unternehmenserfolg
2
consumer behavior
2
full-service restaurants
2
luxury restaurants
2
relationship quality
2
restaurant
2
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13
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Article
15
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14
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14
Aufsatz im Buch
1
Book section
1
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English
15
Author
All
Hanks, Lydia
Line, Nathaniel D.
Susskind, Alex
Jang, Soocheong
10
Mattila, Anna S.
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Prybutok, Victor R.
4
Ryu, Kisang
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Qu, Hailin
3
Roest, Henk
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
3
Yeh, Shih-Shuo
3
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Published in...
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The Cornell hospitality quarterly
2
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
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ECONIS (ZBW)
15
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
3
A look at how tabletop technology influences table turn and service labor usage in table-service restaurants
Susskind, Alex
;
Curry, Benjamin
- In:
The Cornell hospitality quarterly
60
(
2019
)
3
,
pp. 233-236
Persistent link: https://www.econbiz.de/10012106841
Saved in:
4
Boredom-induced switching behavior in the
restaurant
industry
: the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
5
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
6
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
Saved in:
7
Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl. P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011912159
Saved in:
8
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
9
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
10
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
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