Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants
Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink
| Year of publication: |
January 2018
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| Authors: | Susskind, Alex ; Kacmar, K. Michele ; Borchgrevink, Carl. P. |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 42.2018, 1, p. 122-141
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| Subject: | restaurant | food & beverage | service climate | human resources | financial performance | financial management | Gastronomie | Restaurant industry | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348016683512 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011912159