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~person:"Hanks, Lydia"
~person:"Susskind, Alex"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Gastronomie
23
Restaurant industry
23
Consumer behaviour
19
Konsumentenverhalten
19
Service quality
11
Experiment
6
Restaurants
5
Product information
4
Product labelling
4
Produktinformation
4
Social servicescape
4
Warenkennzeichnung
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
restaurants
3
Corporate Social Responsibility
2
Corporate social responsibility
2
Firm performance
2
Information processing theory
2
Theory
2
Unternehmenserfolg
2
Viral marketing
2
Virales Marketing
2
restaurant management
2
social servicescape
2
Attribution
1
Body weight
1
CSR participation
1
Cause-Related Marketing
1
Cause-related marketing
1
Construal level theory
1
Consumer behavior
1
Corporate culture
1
DINESERV
1
Density
1
EWOM
1
Eating habit
1
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1
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English
11
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Hanks, Lydia
Susskind, Alex
Line, Nathaniel D.
11
Jang, Soocheong
10
Mattila, Anna S.
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Prybutok, Victor R.
4
Ryu, Kisang
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Qu, Hailin
3
Roest, Henk
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
3
Yeh, Shih-Shuo
3
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The Cornell hospitality quarterly
2
Cornell hospitality quarterly : CQ
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
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ECONIS (ZBW)
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
3
Boredom-induced switching behavior in the
restaurant
industry
: the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
4
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
5
A look at how tabletop technology influences table turn and service labor usage in table-service restaurants
Susskind, Alex
;
Curry, Benjamin
- In:
The Cornell hospitality quarterly
60
(
2019
)
3
,
pp. 233-236
Persistent link: https://www.econbiz.de/10012106841
Saved in:
6
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
7
Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl. P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011912159
Saved in:
8
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
Saved in:
9
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
10
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
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