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~person:"Harun, Ahasan"
~person:"Lu, Lu"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Service quality
Consumer behaviour
30
Konsumentenverhalten
30
Dienstleistungsqualität
15
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
Relationship marketing
8
Beschwerdemanagement
7
Complaint management
7
Gastronomie
7
Restaurant industry
7
PLS-SEM
5
Perception
5
Wahrnehmung
5
Service failure
4
Brand image
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Brand management
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Customer service
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Dienstleistungssektor
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Genetically modified product
3
Gentechnisch erzeugtes Produkt
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Kundenservice
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Markenführung
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Brand
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Aufsatz in Zeitschrift
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15
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English
15
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Harun, Ahasan
Lu, Lu
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Hollebeek, Linda D.
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Söderlund, Magnus
7
Wu, Hung-Che
7
Ahn, Jiseon
6
Bonfanti, Angelo
6
Cai, Ruiying
6
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Quality management journal : QMJ
5
International journal of hospitality management
4
Journal of retailing and consumer services
3
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
3
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
4
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
5
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
6
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
7
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
8
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
9
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
10
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
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