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~person:"Harvey, Jean"
~person:"Johnston, Robert"
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Dienstleistungsmanagement
18
Service management
18
Dienstleistungssektor
6
Management
6
Service industry
6
Beziehungsmarketing
5
Dienstleistung
5
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5
Business process management
4
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Harvey, Jean
Johnston, Robert
Parry, Glenn
Bruhn, Manfred
61
Hadwich, Karsten
29
Leimeister, Jan Marco
29
Krcmar, Helmut
22
Corsten, Hans
19
Ahlert, Dieter
15
Fließ, Sabine
13
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Weinkopf, Claudia
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Hänssler, Karl Heinz
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Gardini, Marco A.
7
Gebauer, Heiko
7
Lingnau, Volker
7
Michaelis, Manuel
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Ganz, Walter
6
Spohrer, James C.
6
Berentzen, Johannes
5
Beyer, Lothar
5
Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Grönroos, Christian
5
Holzmüller, Hartmut H.
5
Jacob, Frank
5
Jääskeläinen, Aki
5
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Service design and delivery
4
Operations management ; Vol. 1
2
Always learning
1
European management journal
1
Journal of operations management
1
Managing service quality : MSQ ; an international journal
1
Service Science: Research and Innovations in the Service Economy
1
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ECONIS (ZBW)
18
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1
Service operations management
Johnston, Robert
;
Shulver, Michael
;
Slack, Nigel
; …
-
2021
-
Fifth edition
Persistent link: https://www.econbiz.de/10012315196
Saved in:
2
Crafting service processes : the art and science
Harvey, Jean
-
2019
Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
Persistent link: https://www.econbiz.de/10012013985
Saved in:
3
Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
4
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
5
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
6
Are you being served?
Macintyre, Mairi
;
Parry, Glenn
;
Angelis, Jannis
- In:
Service design and delivery
,
(pp. 167-169)
.
2011
Persistent link: https://www.econbiz.de/10009011799
Saved in:
7
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
Saved in:
8
Complex deployed responsive service
Parry, Glenn
;
McLening, Marc
;
Caldwell, Nigel
;
Thompson, Rob
- In:
Service design and delivery
,
(pp. 95-117)
.
2011
Persistent link: https://www.econbiz.de/10009011812
Saved in:
9
Understanding services and the customer response
Dhaliwal, Jagdeesh S.
;
Macintyre, Mairi
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 1-18)
.
2011
Persistent link: https://www.econbiz.de/10009011831
Saved in:
10
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
1
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