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~person:"Helkkula, Anu"
~person:"O'Cass, Aron"
~person:"Petersen, J. Andrew"
~person:"Saarijärvi, Hannu"
~person:"Sesé, F. Javier"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer lifetime value"
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Service quality
Customer value
26
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19
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10
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10
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Helkkula, Anu
O'Cass, Aron
Petersen, J. Andrew
Saarijärvi, Hannu
Sesé, F. Javier
Gallarza, Martina G.
4
Del Chiappa, Giacomo
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
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2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guo, Lin
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Immonen, Mika
2
Ingelsson, Pernilla
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2
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2
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2
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2
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2
Ritala, Paavo
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2
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Journal of retailing and consumer services
2
Journal of customer behaviour
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
7
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1
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
3
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
6
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
7
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
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