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~person:"Hess, Thomas"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Konferenzbeitrag"
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Hess, Thomas
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Journal of management information systems : JMIS
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Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
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ECONIS (ZBW)
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Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Benlian, Alexander
;
Koufaris, Marios
;
Hess, Thomas
- In:
Journal of management information systems : JMIS
28
(
2011/12
)
3
,
pp. 85-126
Persistent link: https://www.econbiz.de/10009508766
Saved in:
2
SaaS und Servicequalität : werden die Kundenerwartungen erfüllt?
Benlian, Alexander
;
Hess, Thomas
;
Wigand, Rolf T.
- In:
Wirtschaftsinformatik & Management : Zeitschrift für …
2
(
2010
)
6
,
pp. 18-25
Persistent link: https://www.econbiz.de/10008749637
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