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~person:"Hollebeek, Linda D."
~person:"Lu, Lu"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Service quality
Consumer behaviour
68
Konsumentenverhalten
68
Beziehungsmarketing
35
Relationship marketing
35
Brand management
21
Markenführung
21
Customer integration
16
Kundenintegration
16
Dienstleistungsqualität
15
Brand image
13
Markenimage
13
Social Web
12
Social web
12
Customer satisfaction
11
Kundenzufriedenheit
11
Customer engagement
9
Internet marketing
8
Online-Marketing
8
Brand
6
Consumer engagement
6
Markenartikel
6
Bibliometrics
5
Bibliometrie
5
Confidence
5
Gastronomie
5
Online retailing
5
Online-Handel
5
Restaurant industry
5
Vertrauen
5
Coronavirus
4
Customer value
4
Dienstleistungssektor
4
Kundenwert
4
Marketing management
4
Marketingmanagement
4
Service industry
4
Viral marketing
4
Virales Marketing
4
customer engagement
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15
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Aufsatz in Zeitschrift
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15
Aufsatz im Buch
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English
15
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Hollebeek, Linda D.
Lu, Lu
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Söderlund, Magnus
7
Wu, Hung-Che
7
Ahn, Jiseon
6
Bonfanti, Angelo
6
Cai, Ruiying
6
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International journal of hospitality management
4
Journal of retailing and consumer services
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
15
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1
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
3
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
4
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
5
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
8
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
9
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
10
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
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