//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hsu, Maxwell K."
~person:"Prybutok, Victor R."
~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Zufriedenheit"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer satisfaction
63
Kundenzufriedenheit
63
Service quality
50
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
26
Relationship marketing
26
Beschwerdemanagement
10
Complaint management
10
Viral marketing
10
Virales Marketing
10
Online retailing
7
Online-Handel
7
USA
7
United States
7
China
6
Emotion
6
Gerechtigkeit
6
Holiday behaviour
6
Justice
6
Perception
6
Quality management
6
Qualitätsmanagement
6
Urlaubsverhalten
6
Wahrnehmung
6
Confidence
5
Fast-food industry
5
Gastronomie
5
Restaurant industry
5
Satisfaction
5
Schnellgastronomie
5
Tourism industry
5
Tourismuswirtschaft
5
Vertrauen
5
Brand image
4
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Markenimage
4
more ...
less ...
Online availability
All
Undetermined
31
Type of publication
All
Article
50
Type of publication (narrower categories)
All
Article in journal
49
Aufsatz in Zeitschrift
49
Aufsatz im Buch
1
Book section
1
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
50
Author
All
Hsu, Maxwell K.
Prybutok, Victor R.
Roy, Sanjit
Sreejesh, S.
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Su, LuJun
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Qin, Hong
9
Ramseook-Munhurrun, Prabha
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
more ...
less ...
Published in...
All
Quality management journal : QMJ
8
Journal of retailing and consumer services
6
Journal of strategic marketing
4
Journal of travel and tourism marketing
3
International journal of hospitality management
2
International journal of services and standards
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
International journal of services, economics and management
1
Journal of Indian business research
1
Journal of decision systems
1
Journal of hospitality marketing & management
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Services marketing quarterly
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Technological forecasting & social change : an international journal
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
50
Showing
1
-
10
of
50
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
3
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
4
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
5
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
8
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
9
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
10
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->