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~person:"Huang, Ming-Hui"
~person:"Ukko, Juhani"
~source:"econis"
~subject:"Business-to-business marketing"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Business-to-business marketing
Dienstleistungssektor
Dienstleistungsqualität
12
Service quality
12
Service industry
9
Beziehungsmarketing
7
Relationship marketing
7
Dienstleistung
6
Performance measurement
6
Performance-Messung
6
Services
6
Customer satisfaction
5
Kundenzufriedenheit
5
Customer service
4
Kundenservice
4
Betriebliche Wertschöpfung
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Dienstleistungsmarketing
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Performance
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Performance management
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Performance-Management
3
Service
3
Services marketing
3
Value creation
3
Artificial intelligence
2
Brand growth
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Brand management
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Bundling strategy
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Business network
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Dienstleistungsmanagement
2
Dynamic multivariate panel model
2
Künstliche Intelligenz
2
Leistungsbündel
2
Markenführung
2
Quality management
2
Qualitätsmanagement
2
Service branding
2
Service management
2
Service personalization
2
Service qdrauality
2
Service relationship
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Huang, Ming-Hui
Ukko, Juhani
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Sharma, Piyush
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sousa, Rui
4
Stauss, Bernd
4
Svensson, Göran
4
Tai, Yang-Fei
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Bruhn, Manfred
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Groth, Markus
3
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Journal of service research
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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1
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
2
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
5
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
6
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
7
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
8
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
9
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
10
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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