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~person:"Huang, Tseng-Lung"
~person:"Itani, Omar S."
~subject:"Consumer behaviour"
~subject:"Marketingtheorie"
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Consumer behaviour
Marketingtheorie
Customer value
5
Kundenwert
5
Beziehungsmarketing
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Dienstleistungsqualität
3
Service quality
3
Betriebliche Wertschöpfung
2
Customer engagement
2
Customer integration
2
Customer service
2
Kundenintegration
2
Kundenservice
2
Satisfaction
2
Value creation
2
Adaptability
1
B-to-B-Marketing
1
Business-to-business marketing
1
Commitment
1
Confidence
1
Customer demandingness
1
Customer-employee interaction
1
Extraversion
1
Financial services
1
Finanzdienstleistung
1
Frontline employees
1
Gastronomie
1
Hedonic value
1
Introversion
1
Marketing theory
1
Performance measurement
1
Performance-Messung
1
Personality
1
Post-transaction
1
Relationship duration
1
Relationship quality
1
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Huang, Tseng-Lung
Itani, Omar S.
Ko, Eunju
9
Kumar, V.
8
Kim, Kyung Hoon
5
Verhoef, Peter C.
5
Ahn, Jiseon
4
Hollebeek, Linda D.
4
Kleinaltenkamp, Michael
4
Lehmann, Donald R.
4
Peppers, Don
4
Reinartz, Werner J.
4
Rogers, Martha
4
Sesé, F. Javier
4
Bai, Billy
3
Busser, James A.
3
Cossío-Silva, Francisco-José
3
Dedeoğlu, Bekir Bora
3
Gallarza, Martina G.
3
Gil Saura, Irene
3
Gligor, David M.
3
Gupta, Sunil
3
Heinonen, Kristina
3
Kim, Sang Jin
3
Loane, Susan Stewart
3
McColl-Kennedy, Janet R.
3
Mostafa Rasoolimanesh, S.
3
Neslin, Scott A.
3
Prohl-Schwenke, Katharina
3
Rajagopal
3
Revilla Camacho, Maria Angeles
3
Rintamäki, Timo
3
Saarijärvi, Hannu
3
Shulga, Lenna V.
3
Vega Vázquez, Manuela
3
Vera, Jorge
3
Wangenheim, Florian von
3
Webster, Cynthia M.
3
Aarikka-Stenroos, Leena
2
Afiff, Adi
2
Akter, Shahriar
2
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Journal of retailing and consumer services
2
International journal of hospitality management
1
Journal of business-to-business marketing
1
Service business
1
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ECONIS (ZBW)
5
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1
The role of salespeople in value co-creation and its impact on sales performance
Alnakhli, Hayam
;
Inyang, Aniefre Eddie
;
Itani, Omar S.
- In:
Journal of business-to-business marketing
28
(
2021
)
4
,
pp. 347-367
Persistent link: https://www.econbiz.de/10012802196
Saved in:
2
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
3
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement : does relationship duration matter?
Itani, Omar S.
;
El Haddad, Rania
;
Kalra, Ashish
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171892
Saved in:
4
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
5
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
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