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~person:"Huang, Yu-Shan"
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Consumer behaviour
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Huang, Yu-Shan
Gong, Taeshik
5
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The journal of services marketing
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ECONIS (ZBW)
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Necessary evil : a strategy to manage
dysfunctional
customer behavior
Huang, Yu-Shan
;
Fang, Xiang
;
Liu, Ruping
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 741-753
Persistent link: https://www.econbiz.de/10013407597
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2
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
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