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~person:"Hussein, Ananda Sabil"
~person:"Srivastava, Medha"
~person:"Toufaily, Elissar"
~subject:"Customer retention"
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Customer retention
Beziehungsmarketing
9
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Customer loyalty
4
Kundenbindung
4
Customer Loyalty
3
Emotion
3
Bank
2
E-commerce
2
Electronic Commerce
2
Internet marketing
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
2000-2008
1
Advocacy Index
1
Antecedents
1
Bank 4.0
1
Banking Industry
1
Brand management
1
Confidence
1
Corporate Image
1
Corporate reputation
1
Customer Satisfaction
1
Customer engagement
1
Customer integration
1
Customer trust
1
Descriptive meta-analysis
1
Determinants of customer loyalty
1
Dienstleistungssektor
1
Distribution channel
1
E-relationship
1
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Undetermined
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Article
4
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4
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English
4
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Hussein, Ananda Sabil
Srivastava, Medha
Toufaily, Elissar
Becker, Roman
7
Daschmann, Gregor
7
Ozuem, Wilson
5
Confente, Ilenia
4
Kreutzer, Ralf T.
4
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Anaya-Sánchez, Rafael
3
Chen, Shu-Ching
3
Gouthier, Matthias
3
Hastenteufel, Jessica
3
Holland, Heinrich
3
Hollebeek, Linda D.
3
Langmann, Kristin
3
Orth, Ulrich R.
3
Palmatier, Robert W.
3
Pepels, Werner
3
Pätzmann, Jens
3
Pérez, Andrea
3
Ramaseshan, B.
3
Rogan, Michelle
3
Russo, Ivan
3
Seja, Christa
3
Sprott, David E.
3
Stock-Homburg, Ruth
3
Töpfer, Armin
3
Wang, Cheng Lu
3
Wong, IpKin Anthony
3
Aguilar-Illescas, Rocio
2
Akerlof, George A.
2
Aksoy, Lerzan
2
Allen, Cyrus
2
Almquist, Eric
2
Altenhain, Thomas
2
Anber Abraheem Shlash Mohammad
2
Arnold, Mark J.
2
Bachrach, Daniel G.
2
Bagozzi, Richard P.
2
Baloglu, Seyhmus
2
Bergami, Massimo
2
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Published in...
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IIMB management review
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The marketing review
1
Source
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ECONIS (ZBW)
4
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1
OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Evidence on
customer
loyalty
relationships : an appraisal
Srivastava, Medha
;
Rai, Alok Kumar
- In:
The marketing review
15
(
2015
)
1
,
pp. 83-115
Persistent link: https://www.econbiz.de/10011407083
Saved in:
3
Mechanics of engendering
customer
loyalty
: a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
4
Customer
loyalty
to a commercial website : descriptive meta-analysis of the empirical literature and proposal of an integrative model
Toufaily, Elissar
;
Ricard, Line
;
Perrien, Jean
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1436-1447
Persistent link: https://www.econbiz.de/10009757094
Saved in:
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