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~person:"Hyun, Sunghyup Sean"
~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
~type_genre:"Article in journal"
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Search: subject_exact:"Servicequalität"
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Subject
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Beziehungsmarketing
Kundenzufriedenheit
Theory
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
33
Relationship marketing
27
Consumer behaviour
26
Konsumentenverhalten
26
Gambling
18
Glücksspiel
18
Airline
8
Fluggesellschaft
8
Customer service
6
Emotion
6
Intelligence
6
Intelligenz
6
Kundenservice
6
Brand image
5
Brand management
5
Casinos
5
Customer loyalty
5
Macau
5
Markenführung
5
Markenimage
5
Southeast Asia
5
Südostasien
5
Artificial intelligence
4
Customer engagement
4
Emotional intelligence
4
Gastronomie
4
Gesundheitstourismus
4
Health tourism
4
Hotel industry
4
Hotellerie
4
Künstliche Intelligenz
4
Luxury goods
4
Luxusgüter
4
Restaurant industry
4
Casino
3
Customer retention
3
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Undetermined
19
Type of publication
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Article
38
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
38
Language
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English
38
Author
All
Hyun, Sunghyup Sean
Prentice, Catherine
Han, Heesup
36
Mattila, Anna S.
25
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
18
Sharma, Piyush
18
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
Söderlund, Magnus
14
Gil Saura, Irene
13
Gong, Taeshik
13
Gustafsson, Anders
13
Klaus, Philipp
13
Bilgihan, Anil
12
Grégoire, Yany
12
Marimon, Frederic
12
Sreejesh, S.
12
Edvardsson, Bo
11
Jang, Soocheong
11
Ladhari, Riadh
11
Patterson, Paul G.
11
Quach, Sara
11
Ali, Faizan
10
Amin, Muslim
10
Bruhn, Manfred
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Qu, Hailin
10
Sparks, Beverley
10
Su, LuJun
10
Torres, Edwin N.
10
Witell, Lars
10
Akroush, Mamoun N.
9
Gursoy, Dogan
9
Hanks, Lydia
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
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Published in...
All
Journal of retailing and consumer services
9
International journal of hospitality management
6
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
3
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Services marketing quarterly
2
International journal of sports marketing & sponsorship
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Review of managerial science
1
The journal of business & industrial marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
38
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38
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1
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
10
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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