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~person:"Iyer, Rajesh"
~person:"Müller, Michael"
~source:"econis"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Relationship marketing
9
Salespeople
9
Verkaufspersonal
9
Arbeitszufriedenheit
3
Customer satisfaction
3
Erfolgsfaktor
3
Job satisfaction
3
Kundenzufriedenheit
3
Success factor
3
Arbeitsleistung
2
Deutschland
2
Germany
2
Job performance
2
Selling
2
Verkauf
2
Arbeitsgestaltung
1
Consumer behaviour
1
Customer ambiquity
1
Customer orientation
1
Customer-oriented attitude
1
Dienstleistungsqualität
1
External customer mind set
1
External customer mindset
1
Front-line salespeople
1
Frontline employees
1
India
1
Indian salespeople
1
Indien
1
Job design
1
Konsumentenverhalten
1
Kundenorientierung
1
Market research
1
Marktforschung
1
Mitarbeiter
1
Product management
1
Produktmanagement
1
Sales behaviour
1
Service quality
1
Turnover intention
1
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Article
6
Book / Working Paper
3
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Article in journal
6
Aufsatz in Zeitschrift
6
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Hochschulschrift
1
Thesis
1
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Language
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English
8
German
1
Author
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Iyer, Rajesh
Müller, Michael
Agnihotri, Raj
14
Itani, Omar S.
12
Singh, Ramendra
12
Homburg, Christian
10
Schwepker, Charles H. <Jr.>
10
Wieseke, Jan
10
Alavi, Sascha
9
Chaker, Nawar N.
9
Ahearne, Michael
8
Rapp, Adam
8
Schmitz, Christian
8
Rodriguez, Michael
7
Zablah, Alex R.
7
Bush, Alan J.
6
Habel, Johannes
6
Lam, Son K.
6
Moncrief, William C.
6
Terho, Harri
6
Essl, Andrea
5
Guenzi, Paolo
5
Haas, Alexander
5
Jaramillo, Fernando
5
Jones, Eli
5
Klarmann, Martin
5
Kosfeld, Michael
5
Koshy, Abraham
5
Kröll, Markus
5
Pullins, Ellen
5
Tanner, John F.
5
Udayana, Ida Bagus Nyoman
5
Bolander, Willy
4
Brown, Tom
4
Folse, Judith Anne Garretson
4
Friend, Scott B.
4
Good, Megan C.
4
Hochstein, Bryan
4
Hughes, Douglas E.
4
Johlke, Mark C.
4
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Asia Pacific journal of marketing and logistics
1
Gabler Research / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung, Universität Mannheim
1
Journal of managerial issues : JMI
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
Showing
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9
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9
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1
Antecedents and outcomes of salesperson internal customer mind-set
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Journal of managerial issues : JMI
32
(
2020
)
3
,
pp. 318-333
Persistent link: https://www.econbiz.de/10012302273
Saved in:
2
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
Saved in:
3
The role of external customer mind-set among service employees
Iyer, Rajesh
;
Johlke, Mark C.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
Saved in:
4
A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
Saved in:
5
When should the customer really be king? : on the optimum level of salesperson customer orientation in sales encounters
Homburg, Christian
;
Müller, Michael
;
Klarmann, Martin
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 55-74
Persistent link: https://www.econbiz.de/10008935843
Saved in:
6
When does salespeople’s customer orientation lead to customer loyalty? : the differential effects of relational and functional customer orientation
Homburg, Christian
;
Müller, Michael
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 795-812
Persistent link: https://www.econbiz.de/10010217998
Saved in:
7
When should the customer really be king? : on the optimum level of salesperson customer orientation in sales encounters
Homburg, Christian
;
Müller, Michael
;
Klarmann, Martin
-
2010
Persistent link: https://www.econbiz.de/10008933750
Saved in:
8
When does salespeople's customer orientation lead to customer loyality? :the differential effects of relation and functional customer orientation
Homburg, Christian
;
Müller, Michael
;
Klarmann, Martin
-
2010
Persistent link: https://www.econbiz.de/10008937919
Saved in:
9
Effektives Verhalten von Vertriebsmitarbeitern im Kundenkontakt : eine branchenübergreifende Untersuchung
Müller, Michael
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003915278
Saved in:
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