Antecedents and outcomes of salesperson internal customer mind-set
Year of publication: |
2020
|
---|---|
Authors: | Johlke, Mark C. ; Iyer, Rajesh |
Published in: |
Journal of managerial issues : JMI. - Pittsburg, Kan. : PSU, ISSN 1045-3695, ZDB-ID 1131458-8. - Vol. 32.2020, 3, p. 318-333
|
Subject: | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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