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~person:"Izogo, Ernest Emeka"
~person:"Ukko, Juhani"
~subject:"Benchmarking"
~subject:"Dienstleistungssektor"
~subject:"Qualitätsmanagement"
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Benchmarking
Dienstleistungssektor
Qualitätsmanagement
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
12
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8
Consumer behaviour
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Konsumentenverhalten
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Nigeria
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Performance measurement
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Izogo, Ernest Emeka
Ukko, Juhani
Bruhn, Manfred
35
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
12
Talib, Faisal
11
Dahlgaard-Park, Su Mi
10
McFadden, Kathleen L.
10
Rust, Roland T.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Witell, Lars
9
Marimon, Frederic
8
Qureshi, M. N.
8
Stauss, Bernd
8
Benkenstein, Martin
7
Wirtz, Jochen
7
Amorim, Marlene
6
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
He, Zhen
6
Kaynak, Hale
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Richter, Wolfram F.
6
Schneider, Kerstin
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Basu, Rana
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Bhola, Prabha
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Calabrese, Armando
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Chang, Tsang-Chuan
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Corak, Miles
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Dahlgaard, Jens Jörn
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Gerstner, Eitan
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Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
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International journal of quality & reliability management
3
African journal of economic and management studies : AJEMS
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality and service sciences
1
Journal of retailing and consumer services
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
3
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
4
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
5
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
6
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
7
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
8
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
9
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
10
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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