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~person:"Jaakkola, Elina"
~person:"Johnston, Robert"
~person:"Parry, Glenn"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"services management"
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Dienstleistungsmanagement
5
Service management
5
Beziehungsmarketing
3
Customer integration
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Kundenintegration
3
Relationship marketing
3
Betriebliche Wertschöpfung
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Circular economy
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Circular service management
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Circularity
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Complex systems
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Customer participation
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Jaakkola, Elina
Johnston, Robert
Parry, Glenn
Gebauer, Heiko
7
Edvardsson, Bo
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Kowalkowski, Christian
4
Mattila, Anna S.
4
Subramony, Mahesh
4
Svensson, Göran
4
Angelis, Jannis
3
Burr, Wolfgang
3
Cater-Steel, Aileen
3
Chase, Richard B.
3
Cheng, T. C. E.
3
Fisk, Raymond P.
3
Kindström, Daniel
3
Liu, Shunzhong
3
Osborne, Stephen P.
3
Rubalcaba-Bermejo, Luis
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Solnet, David
3
Thompson, Gary M.
3
To, W. M.
3
Verma, Rohit
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Wilson, Timothy L.
3
Woratschek, Herbert
3
Aas, Tor Helge
2
Amorim, Marlene
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Anderson, Sidney
2
Backhouse, Chris J.
2
Barile, Sergio
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Bowen, David E.
2
Brehmer, Per-Olof
2
Casadesús, Martí
2
Chen, Po-Ju
2
Cheung, Fung Yi Millissa
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Cheung, Millissa F. Y.
2
Clinton, Suzanne
2
Conger, Sue
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Cots, Santi
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Journal of service management
3
European management journal
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
5
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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