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~person:"Jang, Soocheong"
~person:"Prybutok, Victor R."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Konsumentenverhalten"
~subject:"Tourismus"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Brand image
Konsumentenverhalten
Tourismus
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungsqualität
31
Service quality
31
Consumer behaviour
24
Relationship marketing
17
Gastronomie
16
Restaurant industry
16
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12
Complaint management
12
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33
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Jang, Soocheong
Prybutok, Victor R.
Han, Heesup
67
Mattila, Anna S.
30
Homburg, Christian
28
Usman, Osly
24
Prentice, Catherine
23
Svensson, Göran
21
Wong, IpKin Anthony
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Aksoy, Lerzan
17
Gil Saura, Irene
17
Gustafsson, Anders
16
Loureiro, Sandra Maria Correia
16
Mittal, Vikas
16
Huber, Frank
15
Rather, Raouf Ahmad
14
Roschk, Holger
14
Ryu, Kisang
14
Su, LuJun
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Stock-Homburg, Ruth
13
Söderlund, Magnus
13
Bang, Nguyen
12
Hsu, Maxwell K.
12
Keiningham, Timothy
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Wu, Luorong
12
Amin, Muslim
11
Bauer, Hans H.
11
Bruhn, Manfred
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
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International journal of hospitality management
11
Quality management journal : QMJ
7
International journal of contemporary hospitality management
3
Journal of retailing and consumer services
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and standards
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Service business
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
33
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1
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
6
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
7
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
8
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
9
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
10
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
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