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~person:"Jang, Soocheong"
~subject:"Beziehungsmanagement"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Beziehungsmarketing
Konsumentenverhalten
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
13
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Service quality
10
Relationship marketing
9
Beschwerdemanagement
8
Complaint management
8
USA
8
United States
8
Service recovery
5
Emotion
3
Chinese
2
Chinesisch
2
Confidence
2
Dienstleistungssektor
2
Elderly people
2
Factor analysis
2
Faktorenanalyse
2
Internet marketing
2
Korean
2
Koreanisch
2
Lieferantenmanagement
2
Online-Marketing
2
Personality psychology
2
Persönlichkeitspsychologie
2
Restaurant
2
Satisfaction
2
Service failure
2
Service failures
2
Service industry
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
2
Vertrauen
2
Ältere Menschen
2
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Article
18
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18
Aufsatz in Zeitschrift
18
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English
18
Author
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Jang, Soocheong
Han, Heesup
66
Homburg, Christian
31
Mattila, Anna S.
30
Prentice, Catherine
25
Svensson, Göran
23
Hyun, Sunghyup Sean
21
Usman, Osly
21
Wong, IpKin Anthony
20
Bilgihan, Anil
19
Prayag, Girish
19
Aksoy, Lerzan
18
Loureiro, Sandra Maria Correia
18
Mittal, Vikas
18
Gil Saura, Irene
17
Gustafsson, Anders
16
Stock-Homburg, Ruth
16
Huber, Frank
15
Prybutok, Victor R.
15
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Bauer, Hans H.
13
Bruhn, Manfred
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Qu, Hailin
13
Söderlund, Magnus
13
Bang, Nguyen
12
Chua, Bee-Lia
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stauss, Bernd
12
Welsch, Heinz
12
Wieseke, Jan
12
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International journal of hospitality management
11
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
1
Service business
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
18
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1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
5
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
6
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
7
Can signaling impact customer
satisfaction
and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
8
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
9
Website processing fluency : its impacts on information trust,
satisfaction
, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
10
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
1
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