//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Jang, Soocheong"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
~subject:"Personality psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmanagement
Konsumentenverhalten
Personality psychology
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
13
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
8
Complaint management
8
USA
8
United States
8
Service recovery
5
Emotion
3
Chinese
2
Chinesisch
2
Confidence
2
Dienstleistungssektor
2
Elderly people
2
Factor analysis
2
Faktorenanalyse
2
Internet marketing
2
Korean
2
Koreanisch
2
Lieferantenmanagement
2
Online-Marketing
2
Persönlichkeitspsychologie
2
Restaurant
2
Satisfaction
2
Service failure
2
Service failures
2
Service industry
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
2
Vertrauen
2
Ältere Menschen
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Jang, Soocheong
Han, Heesup
57
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Bilgihan, Anil
17
Prayag, Girish
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Schöb, Ronnie
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Binder, Martin
13
Huber, Frank
13
Söderlund, Magnus
13
Welsch, Heinz
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Siddiqui, Danish Ahmed
12
Wu, Luorong
12
Ahn, Jiseon
11
Barnes, Donald C.
11
Knabe, Andreas
11
Liu, Chih-Hsing
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Sreejesh, S.
10
Yi, Youjae
10
Ali, Faizan
9
Amin, Muslim
9
more ...
less ...
Published in...
All
International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
1
Service business
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
6
Can signaling impact customer
satisfaction
and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
7
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
8
Website processing fluency : its impacts on information trust,
satisfaction
, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
9
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
10
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->