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~person:"Jang, Soocheong"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
~subject:"Satisfaction"
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Beziehungsmanagement
Konsumentenverhalten
Satisfaction
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
13
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
8
Complaint management
8
USA
8
United States
8
Service recovery
5
Emotion
3
Chinese
2
Chinesisch
2
Confidence
2
Dienstleistungssektor
2
Elderly people
2
Factor analysis
2
Faktorenanalyse
2
Internet marketing
2
Korean
2
Koreanisch
2
Lieferantenmanagement
2
Online-Marketing
2
Personality psychology
2
Persönlichkeitspsychologie
2
Restaurant
2
Service failure
2
Service failures
2
Service industry
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
2
Vertrauen
2
Ältere Menschen
2
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Article
13
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13
Aufsatz in Zeitschrift
13
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English
13
Author
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Jang, Soocheong
Oswald, Andrew J.
156
Clark, Andrew E.
124
Stutzer, Alois
115
Blanchflower, David G.
102
Frey, Bruno S.
95
Powdthavee, Nattavudh
93
Helliwell, John F.
81
Welsch, Heinz
79
Graham, Carol
64
Han, Heesup
64
Wolfers, Justin
60
Knabe, Andreas
56
Akay, Alpaslan
53
Bjørnskov, Christian
53
Senik-Leygonie, Claudia
53
Proto, Eugenio
52
Easterlin, Richard A.
50
Ferrer-i-Carbonell, Ada
50
Stevenson, Betsey
50
Wagner, Gert G.
50
Frijters, Paul
48
Becchetti, Leonardo
47
Binder, Martin
44
Headey, Bruce
44
D'Ambrosio, Conchita
42
Wang, Shun
42
Bryson, Alex
40
Dolan, Paul
39
Chadi, Adrian
36
Fischer, Justina A. V.
36
Hetschko, Clemens
36
Praag, Bernard M. S. van
36
Schöb, Ronnie
36
Veenhoven, Ruut
36
Kimball, Miles S.
35
Krekel, Christian
35
Nikolova, Milena
35
Huang, Haifang
32
Layard, Peter R. G.
32
Winkelmann, Rainer
32
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Published in...
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International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
1
Service business
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Source
All
ECONIS (ZBW)
13
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1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
6
Can signaling impact customer
satisfaction
and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
7
Website processing fluency : its impacts on information trust,
satisfaction
, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
8
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
9
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
10
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
1
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