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~person:"Jang, Soocheong"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
13
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
8
Complaint management
8
USA
8
United States
8
Service recovery
5
Emotion
3
Chinese
2
Chinesisch
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Confidence
2
Dienstleistungssektor
2
Elderly people
2
Factor analysis
2
Faktorenanalyse
2
Internet marketing
2
Korean
2
Koreanisch
2
Lieferantenmanagement
2
Online-Marketing
2
Personality psychology
2
Persönlichkeitspsychologie
2
Restaurant
2
Satisfaction
2
Service failure
2
Service failures
2
Service industry
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
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Vertrauen
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Ältere Menschen
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13
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English
13
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Jang, Soocheong
Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Balaji, M. S.
12
Klaus, Philipp
12
Söderlund, Magnus
12
Welsch, Heinz
12
Gustafsson, Anders
11
Paul, Justin
11
Prybutok, Victor R.
11
Wu, Luorong
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Qu, Hailin
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Ahn, Jiseon
9
Amin, Muslim
9
Frank, Björn
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
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Published in...
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International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
1
Service business
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
13
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1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
6
Can signaling impact customer
satisfaction
and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
7
Website processing fluency : its impacts on information trust,
satisfaction
, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
8
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
9
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
10
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
1
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