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~person:"Jang, Soocheong"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Service industry"
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Customer satisfaction
Einzelhandel
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Kundenzufriedenheit
8
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Jang, Soocheong
Roschk, Holger
14
Gelbrich, Katja
13
Mattila, Anna S.
13
Grégoire, Yany
12
Stauss, Bernd
9
Van Vaerenbergh, Yves
9
Guchait, Priyanko
7
Seidel, Wolfgang
7
Vázquez Casielles, Rodolfo
7
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6
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5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
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5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Beatty, Sharon E.
4
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
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Gruber, Thorsten
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Hogreve, Jens
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Homburg, Christian
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Hsu, Cathy H. C.
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Hunt, H. Keith
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Iglesias Argu͏̈elles, Víctor
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Luo, Xueming
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McColl-Kennedy, Janet R.
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Nikbin, Davoud
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
3
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
4
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
5
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
6
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
7
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
8
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
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