Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Jooyeon Ha; SooCheong (Shawn) Jang
| Year of publication: |
2009
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|---|---|
| Authors: | Ha, Jooyeon ; Jang, Soocheong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 28.2009, 3, p. 319-327
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| Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Regressionsanalyse | Regression analysis | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003855714