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~person:"Johnston, Robert"
~person:"Kindström, Daniel"
~person:"Parry, Glenn"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"services management"
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Dienstleistungsmanagement
5
Service management
5
Beziehungsmarketing
2
Bundling strategy
2
Dienstleistungsqualität
2
Leistungsbündel
2
Relationship marketing
2
Service quality
2
Business services
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Communication technologies
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Complex systems
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Criminal policy
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Customer integration
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Customer satisfaction
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Industrial services
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Industrie
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Information technology
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Informationstechnik
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London
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Management strategy
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Manufacturing industries
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Multinationales Unternehmen
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Organisationsstruktur
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Organizational structure
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Service business orientation
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Service industry
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Aufsatz in Zeitschrift
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Johnston, Robert
Kindström, Daniel
Parry, Glenn
Gebauer, Heiko
7
Edvardsson, Bo
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Kowalkowski, Christian
4
Mattila, Anna S.
4
Subramony, Mahesh
4
Svensson, Göran
4
Angelis, Jannis
3
Burr, Wolfgang
3
Cater-Steel, Aileen
3
Chase, Richard B.
3
Cheng, T. C. E.
3
Fisk, Raymond P.
3
Jaakkola, Elina
3
Liu, Shunzhong
3
Osborne, Stephen P.
3
Rubalcaba-Bermejo, Luis
3
Solnet, David
3
Thompson, Gary M.
3
To, W. M.
3
Verma, Rohit
3
Wilson, Timothy L.
3
Woratschek, Herbert
3
Aas, Tor Helge
2
Amorim, Marlene
2
Anderson, Sidney
2
Backhouse, Chris J.
2
Barile, Sergio
2
Bowen, David E.
2
Brehmer, Per-Olof
2
Casadesús, Martí
2
Chen, Po-Ju
2
Cheung, Fung Yi Millissa
2
Cheung, Millissa F. Y.
2
Clinton, Suzanne
2
Conger, Sue
2
Cots, Santi
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Dalci, Ilhan
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The journal of business & industrial marketing
2
European management journal
1
International journal of services technology and management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
5
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1
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
2
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
3
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
4
Managing industrial service offerings in global business markets
Kowalkowski, Christian
;
Kindström, Daniel
;
Brehmer, …
- In:
The journal of business & industrial marketing
26
(
2011
)
3
,
pp. 181-192
Persistent link: https://www.econbiz.de/10009010149
Saved in:
5
Managing industrial service offerings : requirements on content and processes
Kowalkowski, Christian
;
Brehmer, Per-Olof
;
Kindström, …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
Saved in:
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