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~person:"Johnston, Robert"
~person:"Parry, Glenn"
~person:"Stauss, Bernd"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsmanagement
26
Service management
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Beziehungsmarketing
12
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9
Dienstleistungsqualität
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Customer integration
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Johnston, Robert
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Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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