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~person:"Johnston, Robert"
~person:"Parry, Glenn"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsmanagement
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Service management
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Business process management
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Complex systems
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Johnston, Robert
Parry, Glenn
Gebauer, Heiko
7
Roth, Stefan
7
Bruhn, Manfred
6
Edvardsson, Bo
6
Hadwich, Karsten
6
Woratschek, Herbert
6
Cater-Steel, Aileen
5
Freiling, Jörg
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Spath, Dieter
5
Angelis, Jannis
4
Burr, Wolfgang
4
Chase, Richard B.
4
Fisk, Raymond P.
4
Kowalkowski, Christian
4
Mattila, Anna S.
4
Subramony, Mahesh
4
Svensson, Göran
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Benkenstein, Martin
3
Bowen, David E.
3
Böttcher, Martin
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Cheng, T. C. E.
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Fließ, Sabine
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Ganz, Walter
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Gleich, Ronald
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Gustafsson, Anders
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Heinonen, Kristina
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Hoefert, Hans-Wolfgang
3
Holzmüller, Hartmut H.
3
Jaakkola, Elina
3
Kindström, Daniel
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Kremer, Anno
3
Liu, Shunzhong
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Maas, Peter
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Service design and delivery
4
European management journal
1
Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
1
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ECONIS (ZBW)
7
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1
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
2
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
3
Are you being served?
Macintyre, Mairi
;
Parry, Glenn
;
Angelis, Jannis
- In:
Service design and delivery
,
(pp. 167-169)
.
2011
Persistent link: https://www.econbiz.de/10009011799
Saved in:
4
A multi-organisational approach to service delivery
Purchase, Valerie
;
Mills, John
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 119-134)
.
2011
Persistent link: https://www.econbiz.de/10009011808
Saved in:
5
Complex deployed responsive service
Parry, Glenn
;
McLening, Marc
;
Caldwell, Nigel
;
Thompson, Rob
- In:
Service design and delivery
,
(pp. 95-117)
.
2011
Persistent link: https://www.econbiz.de/10009011812
Saved in:
6
Understanding services and the customer response
Dhaliwal, Jagdeesh S.
;
Macintyre, Mairi
;
Parry, Glenn
- In:
Service design and delivery
,
(pp. 1-18)
.
2011
Persistent link: https://www.econbiz.de/10009011831
Saved in:
7
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
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