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~person:"Kim, Woo Gon"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Hotel industry
6
Hotellerie
6
Kundenzufriedenheit
6
Gastronomie
5
Restaurant industry
5
Arbeitszufriedenheit
4
Beziehungsmarketing
4
Job satisfaction
4
Relationship marketing
4
Emotion
2
Internet marketing
2
Online-Marketing
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Social Web
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Social web
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Structural equation model
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Strukturgleichungsmodell
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behavioral intention
2
Airport
1
Brand image
1
Brand management
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Canada
1
Confidence
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Customer behavior
1
Customer integration
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Customer perceptions
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Customer service
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DINESERV
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Delight
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Density
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Destination management
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Destinationsmanagement
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E-commerce
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Electronic Commerce
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Environmental management
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Excellence certificate
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English
13
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Kim, Woo Gon
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
13
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1
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
2
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
3
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
4
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
5
The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions
Liu, Xiaoming
;
Li, Jun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 135-146
Persistent link: https://www.econbiz.de/10011711485
Saved in:
6
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
7
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
8
The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon
;
Li, Jun
;
Brymer, Robert A.
- In:
International journal of hospitality management
55
(
2016
),
pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
Saved in:
9
Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
10
The influence of hotel website factors on e-loyalty in a B2C context
Kim, Woo Gon
;
Rachjaibun, Nitta
;
Han, Jin Soo
;
Lee, Gyehee
- In:
Tourism economics : the business and finance of tourism …
17
(
2011
)
5
,
pp. 1103-1127
Persistent link: https://www.econbiz.de/10009373090
Saved in:
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