//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Klaus, Philipp"
~subject:"Brand image"
~subject:"Einzelhandel"
~subject:"Market research"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherforschung"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Brand image
Einzelhandel
Market research
Service quality
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
19
Relationship marketing
19
Customer experience
14
Customer satisfaction
12
Dienstleistungsqualität
12
Kundenzufriedenheit
12
Luxury goods
7
Luxusgüter
7
Retail trade
6
Internet marketing
4
Online-Marketing
4
customer experience
4
Customer experience management
3
Luxury experience
3
customer experience management
3
Brand management
2
Customer experience quality
2
Customer experience strategy
2
Customer value
2
Digitalisierung
2
Digitization
2
E-commerce
2
EXQ
2
Electronic Commerce
2
Emotion
2
Emotions
2
Event marketing
2
Event-Marketing
2
Experiment
2
Firm performance
2
Gerechtigkeit
2
Großbritannien
2
Justice
2
Kundenwert
2
Luxury
2
Luxury marketing
2
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Klaus, Philipp
Han, Heesup
48
Loureiro, Sandra Maria Correia
36
Usman, Osly
36
Grewal, Dhruv
32
Phau, Ian
32
Bang, Nguyen
29
Diamantopoulos, Adamantios
27
Mattila, Anna S.
26
Gázquez-Abad, Juan Carlos
24
Paul, Justin
24
Bauer, Hans H.
23
Das, Gopal
23
Hollebeek, Linda D.
23
Rajagopal
23
Pantano, Eleonora
22
Sreejesh, S.
22
Jang, Soocheong
21
Japutra, Arnold
21
Khare, Arpita
21
Melewar, T. C.
21
Park, Jungkun
21
Prentice, Catherine
21
Schramm-Klein, Hanna
21
Swoboda, Bernhard
21
Balaji, M. S.
20
MartÃnez-López, Francisco J.
20
Sarkar, Abhigyan
20
Huber, Frank
19
Wiedmann, Klaus-Peter
19
Guzman, Francisco
18
Wong, IpKin Anthony
18
Chintagunta, Pradeep K.
17
Dwivedi, Yogesh Kumar
17
Gierl, Heribert
17
Gijsbrechts, Els
17
Hyun, Sunghyup Sean
17
Johnson, Lester W.
17
Sands, Sean
17
Bilgihan, Anil
16
more ...
less ...
Published in...
All
Journal of retailing and consumer services
6
The journal of services marketing
4
Journal of service research
2
European journal of marketing
1
International journal of market research
1
Journal of business research : JBR
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
4
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
5
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
6
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
7
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
8
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
9
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
10
Revisiting the age construct : implications for service research
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of service research
24
(
2021
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->