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~person:"Kolos, Krisztina"
~person:"Susanti, Vonny"
~subject:"Beziehungsmarketing"
~subject:"Brand management"
~subject:"Customer satisfaction"
~subject:"Deutschland"
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Beziehungsmarketing
Brand management
Customer satisfaction
Deutschland
Kundenzufriedenheit
4
Switching behaviour
4
Wechselverhalten
4
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Relationship marketing
3
Service quality
3
Heckman sample selection
2
Telecommunications
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Telekommunikation
2
switching cost
2
Brand satisfaction
1
Chemical industry
1
Chemieindustrie
1
Corporate reputation
1
Customer defection
1
Dienstleistungssektor
1
Firmenimage
1
Markenführung
1
Perceived quality
1
Perceived value
1
Service elimination
1
Service industry
1
Switching cost
1
Switching costs
1
Taiwan
1
Telecommunication services
1
Telecommunications industry
1
Telekommunikationssektor
1
churn
1
customer loyalty
1
customer retention
1
customer satisfaction
1
perceived value
1
service elimination
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telecommunication services
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Kolos, Krisztina
Susanti, Vonny
Blut, Markus
8
Fang, Hanming
7
Karlsson, Martin
7
Ziebarth, Nicolas R.
7
Atal, Juan Pablo
6
Evanschitzky, Heiner
4
Mußhoff, Oliver
4
Oehler, Andreas
4
Tanford, Sarah
4
Al-Kwifi, Sam O.
3
Bang, Nguyen
3
Baumann, Florian
3
El-Manstrly, Dahlia
3
Hartmann, Wesley R.
3
Henseler, Jörg
3
Janssen, Aljoscha
3
Kühne, Bettina
3
Marimuthu, Malliga
3
Meier, Volker
3
Mittal, Vikas
3
Pick, Doreén
3
Roosen, Jutta
3
Stan, Valentina
3
Viard, V. Brian
3
Vincent, Nicolas
3
Werding, Martin
3
Ackermann, Philipp
2
Adler, Jost
2
Bach, Thomas
2
Beatty, Sharon E.
2
Beestermöller, Matthias Gerhard
2
Caminal, Ramón
2
Castro, Ignacio
2
Chebat, Jean-Charles
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Claici, Adina
2
Dechêne, Christian Frédéric
2
Edward, Manoj
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Corporate reputation review
1
Department of Economics working paper
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
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ECONIS (ZBW)
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1
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
2
Assessing the role of corporate reputation on brand satisfaction : a study of chemical industry
Susanti, Vonny
;
Samudro, Andreas
- In:
Corporate reputation review
25
(
2022
)
2
,
pp. 122-138
Persistent link: https://www.econbiz.de/10013279493
Saved in:
3
Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
-
2018
Persistent link: https://www.econbiz.de/10012011551
Saved in:
4
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
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