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~person:"Kwamega, Michael"
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Search: subject:"Service encounter quality"
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Customer satisfaction
2
Customer service
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Dienstleistungsqualität
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Dienstleistungssektor
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Implicit contracts
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Implizite Kontrakte
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Kundenservice
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Kundenzufriedenheit
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Service encounter quality
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Service industry
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Service quality
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Arbeitsverhalten
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Innovative work behavior
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Overall justice
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Perceived HPWS
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Prosocial service behavior
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Quality management
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Qualitätsmanagement
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Service-oriented HPWS
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Work behaviour
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Kwamega, Michael
Asante, Daniel
2
Asante, Eric Adom
2
Dubinsky, Alan J.
2
Karami, Masoud
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Maleki, Mohamad Mehdi
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Tang, Chunyong
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Lai‐Ming Tam, Jackie
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Opoku-Danso, Alexander
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Tam, Jackie L. M.
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Leveraging perceived HPWS to improve
service
encounter
quality
in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of
service
encounter
quality
: will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
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